When picking up my child, I was greeted as normal by one of the two teachers in the room and she also called my child's name to tell him his mom was here for him. I signed him out and walked to his cubby looking for him: however, he was nowhere to be found. I asked, Where is he? I could see the disbelief on the faces of the teachers when they realized he was not in the room. One teacher said, ""I have not seen him since we were outside"" My answer to her was, ""what!?"" Amid total chaos, the director and myself frantically began looking everywhere for him. Upon asking the front desk person if she knew where he was, her reply ""did someone else pick him up"" I replied to her ""would you let someone else take him"" My child was not picked up by anyone. Now we were in panic mode, looking everywhere again, back in the classroom, outside by the fence, and I made myself take a look in the pool. We were calling and calling his name. After I said to call the police, the director said she will do a lockdown fire drill. All of a sudden out of nowhere some teacher I have never seen before appears from behind with my child. Overcome with relief, I picked him up and hugged him so tight. Tears were flowing from my eyes and even the directors. So please, please, do not send your child to this facility. They do not keep track of where he or she is throughout the day. I do not feel this day care is safe and I have reported this incident to social services. Tuckaway was entrusted and paid to keep my child safe and protected, they failed.
Cons: no communication between the staff