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True Value Hardware - Palatine, IL - Reviews page 1 - Judysbook

True Value Hardware

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790 W Euclid Ave
Palatine, IL 60067
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(847) 705-9200
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True Value Hardware - Palatine, IL
True Value Hardware - Palatine, IL
True Value Hardware - Palatine, IL
True Value Hardware - Palatine, IL
True Value Hardware - Palatine, IL
True Value Hardware - Palatine, IL

Reviews

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Best

This is one of my favorite stores I have been coming here since they opened, and they are always so helpful. I am a busy mom and they make if fast and easy to get what I want and...

Worst

This store has no respect for its customers and its managers are complete idiots. My sister spent $50 buying some things. On her way out of the store, the alarm went off. They che...

Awesome helpful staff! 6/22/2010

This is one of my favorite stores I have been coming here since they opened, and they are always so helpful. I am a busy mom and they make if fast and easy to get what I want and get back to my busy life! Pros: There is always someone around to help me! more

AWFUL management 4/16/2010

This store has no respect for its customers and its managers are complete idiots. My sister spent $50 buying some things. On her way out of the store, the alarm went off. They checked her stuff, but believed that she was trying to steal something. They proceeded to search her purse and wand her body looking for stolen items. This is after she had just paid for her purchases. Finding nothing, they then asked her to take her shoes off and this is where she drew the line. The manager then proceeded to call the police on her. After wasting her time, humiliating her and embarrassing her, she was finally allowed to leave. No apology from the management. They were ""just doing their job.""\r \r \r Their behavior defies all logic. A 40 year old woman who just spent $50 in their store is accused of stealing and has the police called on her. \r \r STAY AWAY - they don't deserve your business. Cons: HORRIBLE managment and customer service more
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Owner Message

  • We are your locally owned hardware store providing you with the expert advice and products you need for a great shopping experience.

Additional information

  • Hours:

    Mon - Fri, 8am - 8:30pm; Sat, 8am - 6pm; Sun, 9am - 5pm
  • Payments:

    Master Card, Discover, Visa, American Express

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