After over a decade as being a customer, I received a notice that my insurance would not be renewed This was due to a mileage change according to a letter that I received in the mail. I thought it was a mistake, because my commute went from only 5 miles to 11 miles.
I called the company looking to speak with "Penny Hart", as this was the name that was listed in the letter that I should call if I had any questions. I spoke with customer service who gave me an attitude when I asked for her, and they claimed she did not exist(even though they acknowledged that they did send me the letter), and they would handle it. I explained my confusion over the cancellation, because my commute would still remain below the estimated 10K miles that I list every renewal, in fact would only 6K and change. They claimed it was excessive and past the 'standard'. I then asked what the 'standard' was? They said they could not disclose that information. I then went on to explain that over the last 10 years I've only used put 50K on this vehicle with no spike in usage, and it has been consistent, and they said "I don't know what to tell you"..... I then told them as a long time customer that I felt insulted. That's when they hung up on me.
I'm going to report them to the state for discriminating since I have a clean record. It's really sad companies treat their long term customers in this manner.