I to had a horrible experience with this kennel. My dog was there for a couple of days and when we picked him up he looked like a different dog. We honestly did not believe it was our dog. He had lost several pounds, could barely walk, was extremely sick and could not even hold his head up. HIs back legs were shaking and he acted like he hadn't had water in days, he drank and entire bucket in a matter of minutes. My husband and I both thought he had possibly gotten into some type of poision. We literally did not think he was going to make it through the night, it was so awful to watch him laying there LIFELESS. He managed to pull through after several days. We will never be using this kennel again, and I would never recommend anyone taking their pet to this facility.