I decided to not go with these folks because the receptionist, Terri, who answered the phone took my name, asked for the problem, took directions to my house, scheduled an appointment all in the span of 2 minutes without once informing me of the service call fee. She was about to disconnect the call when I said uhhmm, excuse me, how much is the service fee? She responded ""$60"" (which isn't too bad by the way). Then I asked if the fee was waived if you had the service completed and she responded as if ""I"" was an idiot ""No, the fee is the fee."" I told her OK, then I have just changed my mind. I do not want the service. Every other reputable company waives the fee if you have the service because in the event you don't choose to go with their company, all they are trying to do is make sure the technician is compensated for his time. I'll go with Mr. Appliance or someone. At least they are upfront about their fees.