I have had Tree House ranked in my top 5 italian spots in Austin for sometime now. The food is delicious, and consistant with taste each time. However, since Tree House made my top 5, I have been raving about it to my Mother. I was finally able to take her on Friday for lunch! I was so excited to show her the atmosphere, and just relax - and in turn, all we received were complete frustrations, and utter disbelief. I'm a restaurant manager and sometimes feel that I'm overly critical on service and overall experience, however this was possibly the worst ever! There were maybe 2 tables in the restaurant when we arrived at the door, without a host, NO smiles gleaming toward us, NO one saying hello, good afternoon, welcome to tree house, screw off, or ANYTHING besides.... ""how many?"" I smiled of course with an eyebrow shrug as if I was confused, but I was SHOCKED, and said with a small giggle, 2 please. The gentleman attempting to seat us, forcefully ""grabbed"" two menus, still without any eye contact, turned quickly around, and walked so fast to the table, I heard my Mom behind me say, ""is it a race?"" Slamming the menus down, walking away, of course, luck would have it, he was also our server. Drinks?? Is how he asked us. I was about to walk out by this point, but was so baffled I wanted to stick around for this show. He brought the drinks to us, and never returned, UNTIL, i flagged him down for more bread that the bus boy brought us, as well as filling our drinks, and a another server bringing us our meal. When he returned with our bread that I had to flag for, he set it down, I heard him say something, I looked up, HE WAS ON HIS CELL PHONE TALKING - while serving our table. I have never! I was Furious beyond belief. My Mothers jaw dropped. Needless to say this was the worst service ever on record with me. I don't think I will go back, but I will order TO-GO the next time I have a craving. Matthew is the servers name.
Cons: Matthew the server! He needs to be in a cubicle doing data entry, AWAY from people!