I have applied for a visa, lady over the phone told me what type of documents need to be brought in to the office for particular visa. All the document were in the office same day, I believe another lady told me that: ?no, this is not the full package of document, need more?, so I had to come back again to apply for this visa. Once I brought all the documents, the lady assured me that the process of receiving my passport (with visa) will be returned to me within 5-7 business days. Please note that I applied for visa 3 weeks before my flight. So after 6 days, I called in to Travel Document Systems, Inc. To follow up, the woman picked up the phone, and after 30 minutes on hold, acknowledged me that ?unfortunately the ardency mailed my passport to different address ?since this embassy was under repair, the embassy moved to different location.? So it?s going to take another 5-7 business days, since the mail for returned and they need to resend it. I check on the web site of embassy ? it?s clearly stated that the embassy will be temporary at the different address. Logically company that I pay money to prepare documents for me, ahs to double check and make sure that are sending it to correct address.
Bottom line, I had to pay to push service delivery of my passport to me, and paid from my pocket. Since the simple visa procedure took total 29 days. And I have to fly next day. So I actually picked up my passport in the airport. My full payment for one week visa cost was about $ 500, instead of $ 120 originally.
When I asked Travel Document Systems, Inc if the money for postal services going to be reimbursed, the answer was ? no ? since I got the visa, and I should have just wait for the regular (cheaper mail) to come my way, instead of me stressing out. So I would not recommend this agency, first of all - I believe that people have no idea how to do business in this agency, second of all ? for all mistakes they make ? you going to end up paying.
Cons: poor customer service. unreliable company