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Travel At Its Finest - Washington, DC - Reviews page 1 - Judysbook

Travel At Its Finest

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1243 Gallatin Street N.E
Washington, DC 20017
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(202) 494-9843

Main categories:

Limousines & Shuttles

Related categories:

Travel & Transportation

Reviews

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Best

Whoever wrote the last review is not an adventurer! You were on a train, not a plane! I took that same trip and had a ball! Same trip, two different opinions. Consider the source!...

Worst

Cross country train tour. Had safe travels going and returning.Not every thing in print makes a golden experience.Tours lacked in quality and time allotted. No tour as stated in ...

A Trip 10/24/2016

Cross country train tour. Had safe travels going and returning.Not every thing in print makes a golden experience.Tours lacked in quality and time allotted. No tour as stated in print was provided for The Grand Canyon. Once inside the entrance and off the bus,when asked the group leaders; Where is the tour guide?...I WAS TOLD AMIST HAND AND FLAGGING ARM MOVEMENTS TO JUST GO ON THE PATH.LIKE, what path? REALLY? NO PLANNED TOUR THAT DAY.THE GROUP LEADER did not explain eating arrangements. I was LEFT wondering around looking for the designated place to eat, while in Las Vegas.Only to find out I needed a required wrist band for entry that would be honored the following morning.No plan was made aware to me about how,when,where,who was going to give me the wrist band.So had to search out a group leader for a wrist band.Lots of hick ups and burps along the journey due to lack of effective relaying information.But, once I figured out what to do and where to go and got over the confused situation, I was good to go and eagerly anticipated the next city with great expectations. HOWEVER, I did not expect to have my bubble of a good city tour or hotel experience be burst another time and for the rest of the trip. More insight needs to be in place concerning people skills, providing quality tours,effective ways to get information to everyone, not just a select few who happen to over hear a conversation and I happen to run into someone and hear their version,better organization skills for luggage handling and easy color code tags for each designated bus.Just a little fore thought and plain good ole common sense goes a long way. Over 30 years experience,should have taught this agency something on how to make things run smoothly. Based on my posted pictures on Facebook, folks want to take the cross country train tour. So, there is always hope in the future for a wonderfully planned and carried out cross country train tour with Travel At It's Finest. more

Adventure 8/7/2016

Whoever wrote the last review is not an adventurer! You were on a train, not a plane! I took that same trip and had a ball! Same trip, two different opinions. Consider the source!!!! more

Totally Disgusted 8/3/2016

I just returned from the cross country train trip and was totally disappointed. After riding the train all day and all night, we arrived in Chicago and waited an hour on the street for a bus and immediately take a drive by tour of Chicago and then dropped off at our hotel. The next morning its back to the train for a 36 hour ride to AZ. Each destination we were put up in the cheapest hotel in town. When we got to California, instead of lodging in Los Angeles we stayed in Ontario, CA in the middle of nowhere in a bedbug, roach infested filthy smelly hotel (The Radisson). There was nowhere to walk to on anything to do. The next day we did another drive by tour and then back to the train. This was a total waste of money to spend six days on a train ride only to spend a few minutes at each location except for Las Vegas. The leaders were very rude and treated us like second class citizens. We were dropped at one restaurant to eat and the tour leaders ate someplace different. Luggage was lost and damaged and the leaders had a very nonchalant attitude. I've traveled for over 40 years and this is the first time that I've ever been expected to stay at such a disgusting hotel. Before the trip was over with about 20 people returned home by airplane at their own expense. We were not told in advance that two of the destinations were five hour bus rides. If you like being stuck on a train for days at a time with no showers, nasty bathrooms and limited food options, then perhaps this is for you. Never again for me more
Owner response
Owner response 9/7/2016
Complaint/Response to Totally Disgusted Online Post Amtrak July 20 – August 3, 2016 Complaint: After riding the train all day and all night, we arrived in Chicago and waited an hour on the street for bus and immediately take a drive by tour of Chicago. The next morning it’s back on the train for a 36 hour ride to Arizona. Response: The train left DC Union Station at 4:05pm and arrived in Chicago by 9:00am the next morning – which is not all day and all night. Due to security measures at the Amtrak in Chicago, the busses must remain offsite until boarding time which has been documented that it took 12-15 minutes for the first bus to arrive and the second bus arrived 10 minutes later. The group was boarded within 10 minutes. Complaint: The next morning it’s back on the train for a 36 hour ride to Arizona. Response: Riding the train, none of the destinations are 36 hours. Complaint: Each destination we were put up in the cheapest hotels in town. When we got to California, instead of lodging in Los Angeles, we stayed in Ontario, CA in the middle of nowhere in a bedbug, roach infested filthy smelling hotel (The Radisson). There was nowhere to walk to or anything to do. Response: Being placed in the cheapest hotels downtown very much untrue. Chicago – Crowne Plaza Downtown – 1st class hotel Flagstaff – Holiday Inn – another 1st class hotel Las Vegas – MGM Monte Carlo – another deluxe 1st class Ontario, California – Radisson Hotel – another 1st class Albuquerque – Marriott – 1st class None of the above hotels were cheap. Flyer and itinerary stated Ontario, California. Complaint: The next day we did another drive by tour and then back to the train. This was a total waste of money to spend six days on a train ride only to spend a few minutes at each location except Las Vegas. Response: Much of the complaints were riding the train and getting back/forth to each city. The trip was advertised as a Cross Country Amtrak trip not by airplane. Each destination was indicated on the itinerary by how many hours it took to get to the next destination providing nothing went wrong with the train. Complaint: The leaders were very rude and treated us like second class citizens. We were dropped at one restaurant to eat and the tour leaders ate someplace different. Response: Travel At Its’ Finest (TAIF) is one of the most respected travel companies in the Nation because of its professionalism, leadership and hard work, providing what we promise and being professional at all times. Each tour leader need to be able to deal with lots of people, sometimes up to 40 or 50 are in a tour, caring for them, answering questions, and handling emergencies, creating safety procedures and taking charge. Complaint: Luggage was lost and damaged and the leaders had a very nonchalant attitude. I have travelled for over 40 years and this is the first time that I’ve ever been expected to stay at such a disgusting hotel. Response: The client’s luggage was found by the bus company. You as customers did not follow the luggage policy provided earlier during the briefing and in your packet. The driver had placed that luggage under the bus in his own personal space due to the amount of luggage he had to place in the luggage carrier. Complaint: Before the trip was over with about 20 people returning home by airplane at their own expense. We were not told in advance that two of the destinations were five hour bus rides. Response: Three months prior to departure on this trip, we had clients traveling from Harrisburg, PA and Texas that requested transportation from last destination so they did not have to stay overnight in DC. It was a total of 9 people. I received a call from 3 people while in Las Vegas prior to going to California and Albuquerque that they wanted to fly back and receive a refund due to leg problems. I wrote down their names and emailed Amtrak so there were only 3 people who decided during the trip requesting to fly back – not 20. Complaint: If you like being stuck on a train for days at a time with no showers, nasty bathrooms and limited food options, then perhaps this is for you. Never again for me. Response: This Amtrak trip went according as scheduled.

Travel At Its Finest 11/23/2006

When I was looking into traveling overseas to London I contacted this company to put together a package. The staff was very helpful and listened to my travel needs. The package they put together looked wonderful but the price was a little high. In the end I went with another agency. The next time I travel I’ll contact them again. more

reliable 8/17/2005

these people will basically help you out as much as possible,when we went there they designed a package espiacailly that fits for us.The travel agent we had was very nice and kep on asking what we wanted,a few people including the supervisor even sat down with us to talk about the price and if you can get them to they will bargain with you.We went to Europe and went to every country on a really nice tour with great food and a great price.I wish we could always use ASAP travel for all our travel needs,anbody that lives in the D.C. are and that is a business man check it out. more
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