During Seattle's busy tourist season, this place provided a bad product with poor service. We had dinner for 5 adults and 2 children(toddlers) on a hot summer thursday evening and we were very very disapointed by this place.
Initially when we walked in we stood at the entrance for about 5 mins before being offered service. Looking around it was as though just the waiters and hosts had abandoned the place- there were people eating, but no waitstaff. To make it more comical there was a large table in directly in front of the door with about 10 place settings and all the dirty dishes, leftover food, and napkins flapping in the wind from a family had left long along.
We choose Mitchelli's because it was advertised as family-friendly and had a good location right in Pioneer square. Fortunately for us the absence of the waitstaff allowed my brother-in-law to sneak in Mcdonalds, something that may have raised objection in other places.
When we did finally get the food, a variety of pasta dishes, it was bland at best. Much of it was under-seasoned and without flavor. The Pizza Margherita, a staple of italian cuisine, was more like cheesy bread. Needless to say, we did not stick around for dessert.
When the check came their receipt printer was not working, which complicated the use of a credit card. To be fair, they warned us about this glitch before seating us.
By the way, when we left about 90 mins laters, that big table in the front of the restaurant still had not been cleared. The napkins were still flapping in the breeze.
In summary, I would say that although it's possible we visited on one of their "off nights" when the register printer wasn't working and they were short on wait-staff, but from what I could see, they didn't seem to motivated to take corrective action. We left a bad tip, but perfectly deserved tip and will not go back.
Pros: Great location and layout
Cons: Near-absent service & underperforming food
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