This is some kind of family business where they treat everybody including eachother like animals. Go somewhere else to buy lingirie if you want to feel good when you wear it.
If you need more details, here's the letter of complaint I wrote them.
"I want you to know that I will never ever go back to your awful store. You don't treat customers or each other like human beings!
After being told to pay for a membership card before I could enter to spend money in your store, your complaining older lady was completely abrasive to me. Why? Because I wanted to try on a halloween costume like everyone else in line did. Wow I guess you can't handle the business you have so why would I trouble you with mine!? Sorry.
"I guess the tip off was your sales girl telling us that the day before, you had made someone cry! Not surprised to hear it. After surviving the line, the rude lady, trying on the outfit in a dirty kitchen and all the yelling at each other you did... I was told you had given me the wrong belt and I should come back the next day to get the right one. Well, I didn't have time to come back on your schedule. Then your lady rolled her eyes at me and the old man who claims to have designed my piece accused me of lying about my schedule!!
"As I tried to pay, your cashier shoved the wrong membership card name of another customer and wrong debit card in my face telling me to just pick one even though I'd had to pay for one with my own name.
Later I discovered you charged me full price- not the displayed sale price!!!!
"All this as you yelled and insulted each other...and accused me of lying again. Then since you lost my membership card, on the way out I asked for a new one and had to argue for it.
Now I have time to help others avoid my experience as you probably treat many worse than this. So:
1. I am announcing this every where I can. Yelp. Facebook. Yahoo. Google. As a costume designer with access to actresses and models, I will be recommending Frederick's of Hollywood and a boycott of your disgusting and offensive customer service.
2. I have two fashion blogs I will be posting this on
3. I will be reporting you to Better Business Bureau.
4. May I suggest appreciating your paying customers."