The front desk person called shortly before my appointment to say that my stylist left. I was given the names of other hairstylists and pressured to make an appointment with one of them. I was not offered to see their work in advance, given an opportunity for a consult, and when I requested that my stylist call me, they rushed me off the phone and gave me a negative attitude. This is unprofessional and they just lost a good customer.
To be fair, I must say that my stylist (who left) was skilled.