Since their website has no place to contact them I'll just go ahead and leave my feedback public. I'm so disappointed! This is what I would tell them if I could:
First of all, I can't believe you don't have a CONTACT US option on your website! It's like you don't even care what your customers think.
Anyway, I just had to let you know about our horrible experience at your Sugar House location tonight. I had the Hickory Burger, my husband had some chicken sandwich with pineapple and my daughter had your grilled cheese kids meal. We spent close to $20 and it was THE worst food my husband and I have ever tasted! My hamburger was overly drenched in sauce, as was my husbands sandwich. His chicken was rubbery as well. My daughters sandwich was 2 pcs of wonder bread with a slab of American cheese inside. Nice! If you're going to make a cheap sandwich, at least make it look like it was worth the money. At least her $5 meal came with fries and a drink. Which is more than I can say for our awful $7 sandwiches! Who charges $7 for a sandwich and it doesn't even come with fries!?! We would have come out better at Denny's! I would have been fine with it had our sandwiches been worth the price! I just don't understand how you stay in business. What a joke! We will never eat at one of your establishments again. Sorely disappointing!
Pros: Fries, that's it.
Cons: What aren't the drawbacks...