Do not shop from this store unless you'll love what you buy? for life! Last Saturday I visited the South Towne Trade Secret (now ""Beauty Express"") to purchase a flat iron. Upon using the appliance I found it to be cheaply made & it ripped my hair out with each stroke. I promptly returned it to the original packaging and went to return it with RECIEPT OF PURCHASE the following Monday. I explained my dissatisfaction to the barely-in-high-school employee and asked for a refund. She informed me that store policy does not allow refunds, only store credit. This store offers only 1 other brand of flat irons, that brand being cheaper than the one I was returning. Unsatisfied I asked to speak with the manager, in which I was then informed that she would not be in until Friday! With this terrible of a refund policy a store manager should be in every day to handle these ?exchanges.?
Pros: They will stay in business a long time from taking advantage of their customers!
Cons: Terrible terrible return policy, unskilled uneducated employees, egotistical manager.