Beware, we took my daughters 2005 Ford Escape in because we had a knocking sound coming from the engine, the car now has 168,000 miles. The next day they called and told me it needed 3 out of the 4 engine mounts replaced, for roughly $550, then I had a rear seal and something else minor wrong for another $2-300. I questioned whether the engine mounts would really fix the knocking we heard, I was assured it would. Oh and I should probably consider a tune-up for $340,, I inquired what it would cost to replace only the four spark plugs, he said $120 because they were SPECIAL???? I wanted it fixed so I authorized the work.
The next morning they called and said when they took the top engine mount off and found that the connection point to the engine was broken. Which is the Aluminum timing belt cover, which would cost $3-400??, and while they are there, we might as well change the timing melt for another $2-300?? (not sure what he quoted). I told him I'd come by to look at it. When I got there, I see the top engine bracket laying there, I looked at it and asked him to show me what was wrong, because it looked fine to me. He then showed me the broken part of the cover plate, which to me looked like a fresh break, but one bolt was fine, the second was only partially broken, I told him we are not replacing it. Then I told him to not replace the top engine mount. Oh and to NOT do anything else other than the plug change.
We go to pick it up the next day, $748 is the total, he brings the car around and my wife and I both hear the same knocking in the engine. I asked him how in the hell we can go from this noise to now spending $748 and it didn't help the problem....""ohm let me go get the mechanic"" . He tells us he never heard that, I called BS, I've heard every time my daughter brought the car over for the last 2-3 weeks. They NOW said oh that's in the engine, probably a rod, again I asked HOW THE HELL DO YOU MISS THIS? I said had you told me that I wouldn't have spent a dime and would trade it in for something else. Now I've been trying to talk with the owner (Richard) and service guy (Derek) and can't even get the owner to call me back. The service desk jockey tells me tonight (after I called back the 4th time) that he mentioned they have no refund policy, so they can't do anything. I told him I'm coming down there to talk face to face with the owner.
My advice if you choose to risk using them is you better check out the car and make sure it's fixed before you pay them. My advice is show them how WORD OF MOUTH WORKS!
Service Date 12/21/2011