When I called Towne Taxi, I was looking around for a taxi company that specifically serviced the Beechmont Avenue area. I was also looking for someone that took credit cards. The man on the phone assured me that they no question did both. I was happy at this point, because they were exactly what I was looking for.
I had a quick reality check when a ""10-15 wait"" for the taxi to show up turned into over 1 hour. At one point the taxi driver called me, had no idea where I was (even though I gave a specific address), and hung up on me before I could describe to him how to get there. I waited another ten minutes - in the cold - and had to flag him down in the middle of the street.
Upon getting in the taxi, he had no idea where my departure point was, and was openly upset about ""having to come all the way out here"". Wait, didn't they say they serviced this area? Yes, they did.
The worse part, however, was that when I got to my my departure point, the cab driver refused to call in my credit card (said it would take too long), and forced me to go to an ATM to get him cash instead. Mind you, not only didn't I have to go to an ATM that wasn't my bank, but I had to go inside a grocery store, get change, and finally get back to my destination. A five minute car ride turned into an hour and a half, and I was forced to pay for the miles to the ATM machine and back, even though I did not want to go there in the first place.
As you can imagine, I was furious, and later called them back to complain, and got no sympathy.
This is an absolutely horrible company that honestly, shouldn't even think about being in business. They make me never want to use a taxi again. Next time, I'll walk.
Cons: Horrible customer service, tardiness, unintelligence