The worst mani/pedi I have ever had. The good: the staff was friendly and they sell good products. The Bad: 1.) The manicurist was using non-professional and very dull tools. The clippers left rugged cuts. She couldn't get them to cut some nails, so she just filed them. 2.) She did no cleaning under the nails. 3.) During my pedicure, she wanted me to walk across the tile floor with wet feet to pick my color, instead of bringing me the color swatch. 4.) For the manicure, she left rugged edges on the nails, 5.) She used a rough file to ""buff"" my nails, which left scratch marks that were visible two days later, when I removed the nail polish. 6.) I had to remove the polish after less than 48 hours, because it was peeling the next day. 7.) Her tools were so dull, she couldn't cut the cuticle. She kept pulling on them to get them to come off!. 8.) She made one nail bed bleed! Her response, ""Oh, you get one every now and then."" I have NEVER had a manicure where they actually made me bleed. 9.) I went home and had to trim both my fingernails and toenails to remove the rugged edges. My home clippers cut better than her clippers did.