I'm giving it 1 star because the food is ok... and just ok. That said, I'm going to have to agree with some of the reviewers on the service. It has gone steadily down since we first started ordering from here about 2 years ago. Now, I can't talk for the actually in house dining as I have only had delivery from Tony's. The first time was great and the food was actually really good. But both food and service seem to have gotten worse every time we order! And I don't know why I keep ordering! I just always think, maybe they were having a bad day and that I should give them another chance. Sadly, I think today was the last time, Tony's.
Let's start- I ordered from their online delivery service. I have a weird address that has a 1/2 in it, so sometimes online address forms don't allow me to put it. Fine. I called them about 15 minutes after my order was put it and explained to them. She said she would let the driver know. I get a call about 5 minutes later from her saying the delivery guy said my address was completely different than what I put on the form. WHUCK?! I had my order receipt right in front of me. The only difference was the 1/2, which I had called about. She said ok and I guess called him back. He gets here about 5 minutes later. I open the door and am greeted by an angry delivery man who looked like he might scream. He starts pointing to a paper and says "You put the wrong address!" I said "No, sir, I actually did not. This is my exact address, but Tony's online ordering system doesn't allow me to put the 1/2. I called the restaurant to tell them." He kept saying I had the wrong numbers on there for the actually address- not the 1/2 section. You following? Good. He was incorrect. Not only was he incorrect, but he was blatantly rude. And hostile.
Onto the food-
The first time I ordered from Tony's, I was impressed with everything. The fish plate, the chips+salsa, burrito.. pretty much everything we've tried had been awesome. Alas, the last 2 times we ordered, the food has been alarmingly bland. Not impressed at all. The steak that was in our combo tonight literally had no taste.
I hate giving bad reviews! But when you have bad customer service, a girls gotta do what a girls gotta do.