In a nutshell: I received the worst hair cut ever.
After reading all of the great reviews, I decided to give this place a shot since I am new to the UES. My appointment was with Nao, and I was the only client in the salon. When she asked what I wanted, I was very specific and did not ask for anything difficult. I basically have very long, straight hair (which went half-way down my back) and I simply wanted some long layers put in--all layers were to be past my shoulders. Simple enough, right? Wrong. Nao gave me choppy, uneven layers, and a mullet (short in the front and sides, long in the back.) Apparently she does not understand the meaning of 'nothing shorter than my shoulders', as nearly have of my hair was chopped off above my shoulders, and many uneven layers were as short as my jaw line.
So, if you are a fan of mullets, uneven layers, and walking out with something that is hard to manage, unflattering, and completely the opposite of what you asked for, this place is for you. Otherwise, spend your hard-earned dollars somewhere else where they will actually listen to you (this place is not cheap), or screw up your hair at your own home for free (you surely will not do a worse job than Nao...)
Cons: Everything else.