When dropping off a pair of boots that needed a zipper repair, I was told by an elderly gentleman that it would cost me $35 and take one week. Ten days later I had yet to hear anything from the shop, so I called to check on the status of my boots. A surly younger man told me they had only been sent out that very day. At that point, he told me the repairs would take another two weeks, and cost $45. Unfortunately, I was leaving for an extended stay abroad the next day. I asked if I could just get the boots back, unrepaired, but the man said no. He then told me that my travel plans were not his problem, and that I should have known how long the repairs would take. When I pointed out that I would not have left my boots at the shop if I had known it would take over three weeks to repair them, he hung up on me.
I still do not have my boots back (they were expensive, by the way), and I was shocked by how rude the man was. While the older gentleman was very nice, I would not recommend anyone go to this shop. Apparently you never know when/if you'll get your shoes back.
Cons: Lied about repair time and price. Extremely rude.