I received the property in awful shape - smelling of the previous tenants dogs, dog hair all over everything, not cleaned and still having repairs done. During the time, the master shower started to leak through the living room ceiling and they took a month to do a sub par repair job (it still leaked and they charged my security deposit to properly repair the poor job they did!). What's left of my security deposit came back and they charged me for roof repairs! What did they think I was doing? Chopping at the roof with a hatchet? That is normal wear and tear and poor maintenance on their part, not any tenant's responsibility. I even had a slug infestation in my basement - big ones - 3 inches long - and they told me to turn on a humidifier (which was on and the slugs were still a problem). There was slug slime down two of the basement walls! I am amazed I received 20% of my security deposit back despite the bogus charges and nickel and diming by this company. I know options are limited in a college town, but do not rent from these people. This is the icing on the cake of a horrible experience.
Cons: slow response from office staff, inept repair people, inept cleaners, slugs, leaking ceilings