Unfortunately, I can only speak to the poor customer service I received when I called this company to see about repairing my 1-year-out-of-warranty Samsung DLP TV. They are, indeed, the official service place for Samsung in Seattle. I called them and the guy on the phone was very short and grumpy with me. I get it, he's having a bad day, but what about me? He's about to charge me $104 *just* to come out for a couple minutes and tell me what's wrong with my TV. Then I'm gonna have to cough up another $125 for a bit of labor and then who knows what the part is going to cost. He thinks he's having a bad day. He was so grumpy with me that I almost and should have just cancelled while I was giving him my credit card info, but I didn't. I called back 30 minutes later after stewing in my experience and talked to a nice woman who canceled my appointment. They should have her doing the scheduling.