Office is busy and they usually see two to three children at one time. Long wait times. My child fell and had a chipped tooth. He was seen on a Mon. evening. The tooth was repaired temporarily. We were told to make an appointment to have it fixed permantly ASAP. Appointment was made for Wed. Their computer system was down but the appointment was confirmed. After waiting for 15 minutes, I was told that my child was not on the schedule and could not be seen. I was furious and reminded the receptionist that we had just scheduled the appointment the other evening. She clearly remembered but said that it was not written down and they already filled the slot!!! This was after I took a 6th grade student out of school and took time off from work!!! I asked to speak to Dr. Timpe but he refused to take my child and advised me to make a new appointment!!!! It was CLEARLY their error but instead of apologizing or taking my child who had been going to this office since age 2, they tried to say that it was my error!!!! They have so many patients that they REALLY did not care to lose a patient of 9 years, plus a younger sibling. We left the office and I took my child to a friend's Dentist nearby. This Dentist took time to look at my child with NO Appointment and told me to make an appointment to come back when the child had no school as there was no urgency to repair the tooth immediately!!