I agree 100% with the guy that complained about their installation. We love our floors. It's a great product at a wonderful price, but their customer service and installation is TERRIBLE.
Whenever we called to address something that was wrong with the floor, the t-molding came up, there are gaps in the flooring, they would always say ""We'll call you back tomorrow."" We would never get a return call, even after SEVERAL calls. Then, when finally pinned down, they seemed to want every piece of info possible....what was the guy's name that did your floor? What was he wearing? Do you have your ticket number? They would repeat this each time we called. It was flat-out obnoxious, and seemed like they were simply looking for ways to get out of their ""year contract"" on the installation.
Once we FINALLY managed to get them out to actually fix the floor, the guy didn't measure the t-molding correctly, leaving large gaps. We're so sick of dealing with them that we probably will just somehow manage to live with it, fill it with wood putty or something.
Do NOT use them for installation. End of story.