We've been going to Dr. Tierce for years, but the most recent occasion has been the last straw. Yelling at your staff in front of clients, one of whom happens to be the man's wife, is highly unprofessional. Yelling, cussing, and otherwise verbally abusing YOUR CLIENTS is over the line and unacceptable. I don't think I've ever been spoken to with such rudeness by someone I'm paying to provide a service in my life, and I've dealt with more than a few jerks in customer service situations. Nothing quite like this though.
People with sick pets frequently come in distraught, and the last thing they need is for some guy, who seems to get little or no sleep because he works such long hours (he's been seen actually nodding off while talking to clients), being a complete and utter a$$hole. The root of Dr. Tierce's ugly tantrums seems to be that he works ungodly hours, and I've read at least one account by someone claiming to be a former employee that he has fallen asleep during surgery. I wonder if the Vet Board should know about that. I know there used to be 3 vets working there, but with the exception of Dr. Rourk, they don't last long and the staff in general seems to have a very high turnover rate. As for Dr. Rourk, after a stray dog we found and brought in for a general exam and vaccinations bit him (go figure, it's an animal hospital), he threw the dog across the room into the wall. No, I'm not kidding. Luckily for Dr. Rourk the dog wasn't injured, or he'd have had to answer to the Vet Board.
As has been mentioned by another reviewer, the clinic is messy and just plain smells bad. Also, we had a cat that caught ringworm while being boarded there, obviously because she was kept in a cage that hadn't been disinfected. It seems to me that proper disinfection should be standard procedure for the cages before boarding another animal in them, since some diseases like ringworm are highly communicable by contact with infected hosts and anything the host has physically come in contact with. We took her somewhere else, and we had to isolate that cat from the other cats we have for weeks to avoid them becoming infected, and bathe her regularly until she was healed. Thanks a million for that Dr. Tierce!
Now to be completely fair, Dr. Tierce can alternately be very nice when he's actually examining your pet and then explaining what's going on, and he does take a lot of time explaining his diagnoses to you. But that's the only time, and seems to be the exception rather than the rule in the way he deals with clients the majority of the time.
Overall, while Dr. Tierce is highly competent and experienced and seems to genuinely care about animals, those attributes are far outweighed in my opinion by his overly irascible nature. I don't pay people to verbally abuse me in such a totally outageous fashion, and I really, REALLY feel sorry for those who work for him. We're looking for another vet, preferrably someone who is able to show compassion and caring not just to his or her patients, but to the people who care for and love their pets.
Pros: Technically good vet, highly experienced, reasonable fees
Cons: Extremely unpleasant to deal with, messy & smelly facility