Tidwell Auto Service

Fair, Honest, Reliable more

Troy’s crew at Tidwell Auto has taken care of all of the vehicles that I have owned for the last 15 years, from full engine rebuilds to routine monthly oil changes. I put 100 miles per day on my vehicle and get the oil changed every month. We sent two kids off to college, one to Texas Tech and one to TWU in Denton and all of the work needed to keep their cars running safely and dependably was performed at Tidwell Auto. I drove a 1995 Chevy Tahoe for 12 years and put 367,000 miles on it. I never had an engine or transmission problem with Troy’s folks doing all of the maintenance. They did the brakes three or four times. They rebuilt the front end twice and replaced the air conditioner. When I look back on the years of dependable transportation from that truck, the cost of vehicle ownership was less than ten cents per mile. Their work has always been done quickly and correctly, at a fair price. My son worked for several years in Plano. One day he was on his dinner break a little after 5:00pm. He headed back to work down Parker Road while they were doing some road construction. A rock flew up and hit his clutch master cylinder. He was stranded, stuck in the middle of Parker road during rush hour. He called me at DFW airport. All I could think to do was to call Troy and ask if he could help. He and his men dropped what they were doing to go help my son. They pushed his truck onto a residential street and made arrangements to have a tow truck pick up his truck and get it to their shop. Please keep in mind that by this time it is well after they would have normally closed for business. I hope that this story says something to you about the customer service at Tidwell Automotive. It is kind of hard for me to write about and not think back on what a different kind of ending this event could have had without Troy and his crew. That 2001 Dodge Ram 1500 pickup was returned to my son, running perfectly the next day before noon. more

My repair was handled timely and professional. more

Every one on the staff was very professional and did their job. more

Everyone I have meet in your business is very friendly, helpful, and competent. I thank you for having such highly skilled mechanics. I appreciate the quality of the work done in your shop and the very fair price you charge. I appreciate Tidwell people giving me a ride home while my car in in your shop for extended repairs. Thank you for the nice waiting area and restroom while waiting for short jobs to be completed. more

WE TRUST YOU AND RECOMMEND YOU TO FRIENDS. WE'LL NEVER GO ANYWHERE ELSE WITH OUR VEHICLES more

I love you guys and thanks for all your honest dependable service over the years. I pray you have a very good year!! Thank you so much for your work on my car recently. more

always friendly, treat me like family and not just a customer more

always friendly, treat me like family and not just a customer more

I just wanted to let you know how great it is having your team always help me with my auto repairs. Chris is excellent and is willing to give me great advice regarding my Jeep Wrangler. When my other vehicles run out of warranty, they will be in your shop when problems arise. Thanks for being there in our neighborhood. more

On behalf of Nando & myself, I would just like to say "Thank You" for the work you did on my car yesterday and the great work you do for Nando and his company vehicles. I will be sure to recommend you and forward this e-mail to my co-workers. Have a great day! more

Troy’s crew at Tidwell Auto has taken care of all of the vehicles that I have owned for the last 15 years, from full engine rebuilds to routine monthly oil changes. I put 100 miles per day on my vehicle and get the oil changed every month. We sent two kids off to college, one to Texas Tech and one to TWU in Denton and all of the work needed to keep their cars running safely and dependably was performed at Tidwell Auto. I drove a 1995 Chevy Tahoe for 12 years and put 367,000 miles on it. I never had an engine or transmission problem with Troy’s folks doing all of the maintenance. They did the brakes three or four times. They rebuilt the front end twice and replaced the air conditioner. When I look back on the years of dependable transportation from that truck, the cost of vehicle ownership was less than ten cents per mile. Their work has always been done quickly and correctly, at a fair price. My son worked for several years in Plano. One day he was on his dinner break a little after 5:00pm. He headed back to work down Parker Road while they were doing some road construction. A rock flew up and hit his clutch master cylinder. He was stranded, stuck in the middle of Parker road during rush hour. He called me at DFW airport. All I could think to do was to call Troy and ask if he could help. He and his men dropped what they were doing to go help my son. They pushed his truck onto a residential street and made arrangements to have a tow truck pick up his truck and get it to their shop. Please keep in mind that by this time it is well after they would have normally closed for business. I hope that this story says something to you about the customer service at Tidwell Automotive. It is kind of hard for me to write about and not think back on what a different kind of ending this event could have had without Troy and his crew. That 2001 Dodge Ram 1500 pickup was returned to my son, running perfectly the next day before noon. My daughter’s 1995 Toyota 4 Runner had the engine rebuilt three years ago by Troy’s team more

I have used Tidwell Auto for the last 8 years or so and have been very happy with the service provided. The staff was very knowledgeable and courteous and provided me with a quote that matched the final bill each and every time. I have never had to take my cars back in for a problem they fixed. I would highly recommend Tidwell Auto Service to anyone looking for straight deal done right. more

Once again I am pleased with the service I received and the speed of the repairs. The young lady up front was very courteous and not only notified me of what repairs were needed, but also just what those repairs entailed. As a woman who has always decided where to repair our vehicles, I am very impressed with this young lady's knowledge. Please keep up the good work, as it is very refreshing to have women up front who are knowledgeable about car repair and can relay proper information and answer questions. I was also given a 20% discount on repairs which was greatly appreciated! more

I have been very happy with the service I have received from Tidwell Automotive and have recommended you to several others. The one drawback that I have heard is that you are not open on Saturday. Since most of my friends are older and both husband and wife work, it is difficult for them to leave a car during the week. This is particularly true for routine services like oil changes and minor repair work. more

Tidwell's auto has offered courteous, quick service to all of our autos over the past year. We purchased a card for a price for discounted oil changes and it was never a problem getting it done in a matter of minutes. They notified me of things that needed to get done for the car, wrote the problem down for me & my husband was able to take care of that problem himself to help us save money. I hope to enjoy Tidwell's continued services in 2010. So much nicer to work with than other larger chains. They drove my car around to me, handed me the keys and said thank you with a smile. Hope this helps. May your business and personal life continue to be a blessing. more

My family and I trust you and your staff and feel we always get fair, prompt service. more

cant think of anything to improve... the service is great.. your staff most friendly and the pink discount card is most appreciated... Thank you more

Troy, I think you all do a great job - I can't think of a thing I would change. I appreciate the fact that you have always been a business I can trust - especially when dealing with something I know NOTHING about! (cars). more

Your team at Tidwell's is my top choice service provider. I know that when I bring my vehicle in, I will get a honest and fair quote. The work is always performed to the highest standards and with quality parts. Several times when I come to pick up the car, the cost is lower and your team was able to save me money more