My husband took my cat here when she seemed under the weather, the vet examined her, said she seemed ok but would do some bloodwork to be sure and that they would call with the results.
The next day she seemed better, but no call from the vets office. We eventually called them in the evening of the next day as she seemed to be getting sick again, however they said there was no doctor in the office and they would need one to call us with the results as they could not read them. The morning after she was in a terrible state, and panicked my husband called them to find out the diagnosis. The doctor was in this time and informed us she had Feline AIDS. I feel it was irresponsible of them not to inform us of her condition sooner - we do not have other cats, but if we did they were at risk, as were the other cats in our neighborhood.
After my husband hung up with the vet our cat's illness worsened, and he knew it was time to rush her to the vet's office, he called them again, they said they had no room and that we could take them to the emergency room all the way down on Broadway - not a good solution for a rapidly dying animal.
I know there was nothing we or they could do to save her, she deteriorated very quickly, but had we have known even ONE day sooner, we could have made the best of our time with her.
They have never called us back to check on her condition, again, I feel highly irresponsible on their part, this is a communicalbe disease which can be fatal, and cause terrible terrible pain.
I will never take an animal here, I feel they were un-caring to our emotional and practical needs, and have informed all those I know who keep pets to do the same.