We purchased this house in May, and had no idea whether the furnace had been serviced annually or not. We are new to this area also so we didn't know who to call, we saw the commercials on TV so we thought we would give them a try. Jake N. was our service specialist, he was great! He showed me problems he found, was not pushy, and was able to fix them then, he had the parts he needed! I don't know how many times I've had repair people out where they have to come back, you have to make another appt., etc. He also showed me the checklist they use, very thorough. We will stay with Thompson, it's not every day you find such a great service company!