I can't believe this place has remained open for more than a couple of months! The level of service is hideous--my maid of honor did not receive a response or acknowledgement when her dress showed up late after paying for rush fees. Her calls and emails went unanswered. My other bridesmaid's dress showed up without straps, and getting them to her (so she would have to sew on herself) took an act of congress. Management is completely unresponsive and what little response they do give is condescending, belittling, and in short, a joke. I can understand why the workers on the floor act the way they do when the managers and owners just look the other way, or implicitly support their indifferent and honestly, incompetent behavior. I took the time to email to the owner a very long laundry list of all the issues we'd faced, and she blew me off in the worst way possible, saying that she would get back to me the next day. She never did. \r
If I were Saks Fifth Avenue, I would think twice about ruining your good name with this vendor. No one, not even management, is invested in a reputation, or at the very least, making life a little easier for the bride. \r
This place is about as heartless as they come.
Pros: They carried the vendor I wanted
Cons: Going through the vendor directly would have been easier; think, complete incompetence and indifference