I have read a few of the negative reviews here and I can say that these people do not understand what the Travel Broker does and this could explain why they are dissatisfied with the service.
The Travel Broker are experts in expediting and executing visa and passport paperwork. They are not cheap because their years of experience in getting your visa and passport done in a crunch is unique in Utah.
If you have to get on a plane in five days and need a passport or a visa, they can do it like nobody else. It will be fast, efficient and you will be on your way without a worry.
The Travel Broker has spent years building relationships with couriers, embassy people and others to ensure that your international paperwork gets top priority. They have nearly 30 years of experience so they know what to do, when to do it and who to go to. This service is nothing short of miraculous if you have an urgent need to travel overseas.
Keep in mind, they are an agent for you. If fees change, it is because the various consulates and people they work with changed them. THEY PAY THESE FOR YOU TO EXPEDITE THE PROCESS. So, if they say it cost more than they expected, it is not some sneaky profit taking but rather a change that was unexpected.
Their fees are clearly marked and do not change without notice. I find their cost to be very reasonable considering they take a process that normally takes weeks and compress it into days.
I have used the Travel Broker several times over the past 20 years and I have to say I have always found them to be helpful, friendly and real experts. They dole our good advice and understand all the important aspects of traveling internationally.
Just remember, if your need is not urgent, you can fill out the paper work yourself and let the government take its time (sometimes 8 or more weeks). Completing a passport application and getting photos are not the toughest things to do in the world and it will certainly cost less.
I give The Travel Broker an excellent rating and strongly recommend them to anyone needing to travel abroad! They are excellent professionals that know this business well and deliver excellent service in doing it!