On Monday 7/20 2 friends and i met for our yearly birthday lunch. We have always had memorable lunches with impeccable service and menu choices.
However, this year, we were sorely disappointed. We were seated and waited 20 mins. for someone to acknowledge us. Another 20 for drinks. 40 mins. for bread, which we ordered w/ the drinks. our waiter disappeared for long periods of time and the restaurant was not even half full. Suffice to say that after 2 hrs. of hell, we were not happy campers. When we asked for an order of garlic bread to go to be put on a separate ticket (it was for a friend), our waiter did not want to give us a separate ticket. Eventually, at our insistance, he did. The lunch was not as good as it has been in the past, the service was terrible and even the garlic bread tasted as though it had been made on Friday and was being reheated. We were very, very disappointed. Not sure if new owners are in place or if there is no such thing as "service" anymore. Very, very unhappy and i think management should be more visible to be sure patrons are being taken care of in the traditional Smoke House way! It will be a very long time, if ever, that i would elect to go back there for a meal.
Pros: USED TO HAVE THE BEST SERVICE/GARLIC BREAD
Cons: POOR POOR SERVICE THIS TIME!!!