The first mattress received was to...ooo firm. The manager happily re-made it. Again, the mattress was not comfortable. Once again, it was re-made (not so happily). Long story short...this is the worst mattress I have ever had the displeasure of purchasing and sleeping on in my life! We spent over $1,000.00 at the Orginal Mattress Factory and I wake up so...oooo stiff and sore. Even with a mattress pad on top of it. If I don't figure out what to do soon, I'm afraid I won't be able to move a muscle at all!!! Needless to say, I'm HIGHLY DISAPPOINTED AND SERIOUSLY HURTING.