The stylists here will listen to what you ask them to do and actually do it! This is not the type of place that listens to what you ask for and then does whatever they feel like doing anyway. I loved the way that my color came out. They did not charge extra to trim my hair when I had it colored (which is a HUGE plus). The stylist explained what each product was before she put it in my hair. When I asked her to tell me the names of the products again at the end of my appointment, she gave me several samples. I would definitely return to this salon. The only downside to my experience at this salon was that some of the stylists and there clients were obnoxiously noisy, which made it difficult to relax and enjoy being pampered.