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The Laptop Specialist - San Antonio, TX - Reviews page 1 - Judysbook

The Laptop Specialist

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10823 Gulfdale St
San Antonio, TX 78216
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(210) 344-4563
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The Laptop Specialist - San Antonio, TX
The Laptop Specialist - San Antonio, TX
The Laptop Specialist - San Antonio, TX
The Laptop Specialist - San Antonio, TX

Reviews

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Best

best prices on new and referb laptops in town

Worst

This company is very expensive. They lost a part to my computer while there for repair. Unprofessional. Unwilling to resolve complaints. When reported to a company that handles ...

Editorial review from Citysearch 6/6/2014

i will be the first to admit a mistake, i made, if it was my fault, in this case bj and associates\r messed up g15r qosmio toshiba, laptop, 17 inch lcd screen, when it was returned to me it had\r a red line going down the left side, i contacted them, there response was it happen during\r shipping, and we completely check the system before returning it to me, my laptop went in\r for windows 7 upgrade, and speakers replacement, toshiba tech, told me that windows 7 was\r not compatible, only xp, will give you the full system components, when i talk to the techs there\r at bj's they were unsure of them selves, i knew more then they did, toshiba customer service \r told only authorized dealers can get hardware, drivers, etc, that why i went to them, they turned\r my laptop into a door stop, they returned my laptop, messed up screen, missing screws 7, missing plate, underneath keyboard, i my self just purchased a brand new motherboard, and\r used speakers great a condition, all i asked them to do is refund my money or replace the lcd\r screen they messed up and return the missing items 6-6-2014 no response, took the money\r return a damage laptop, and this was not the first time there tech left something out of a laptop\r if you want something done right do it your self, customer lost, they will not take responsibility\r or admit when something can't be done, and all it took was a phone call, and they could have\r return it without anything being done to it, but kept the laptop for over month in a half trying to\r cover up there screw up. recommendation none 0. more

Great prices 8/22/2010

best prices on new and referb laptops in town more

Exceptionally Creative 7/29/2010

A failed SD card from a camera threatened loss of valuable vacation pictures. Two shops closer to home said that the data couldn't be recovered from crashed SD card. It was worth the longer trip to San Antonio's "Laptop Specialist", because they stuck with it till they recovered the pictures. Pros: persistent Cons: none more

Best vendor in San Antonio 7/1/2010

I have been doing business with these folks for over 10 years, with never a disappointment. Everyone respects my time and business needs. They always get their work done as promised, they always call me back when necessary, and I can always count on them for up-front and honest advice. It is hard to find a vendor like this anywhere. Pros: Great products, fantastic service, reasonable prices Cons: They are not next door to me more

Excelent Service 6/15/2010

I have never had any issues with BJ Assoc. They always take care of my needs and wants. They always go above and beyond what is expected of them. I would recomend them to anyone. Pros: ALLWAYS Willing to help out Cons: None more

Excellent Service 5/14/2010

These guys really are the best in the business. They were friendly, courteous, and very professional. They let kept me updated throughout the repair and their prices we're very fair. The same job at best buy was going to cost me over three hundred dollars! That's the last time I go there. From here on out I'm coming here. Pros: Great service, fast, reliable, and honest Cons: There aren't any more

These Guys Are Amazing! 5/14/2010

I was referred to these guys by a friend of mine. They were extremely helpful. Not to mention they had my laptop back to me in three days. The even kept me updated by calling me with the diagnosis on my laptop. I also really appreciated how the called me and asked for my approval on the repair before they did anything. I will definitely be bringing all my business to them from now on. Pros: Great customer service, honest, and not to mention fast more

Wonderful Customer Support 5/13/2010

This place is great. I've been going there with my computer needs for 3 years now. Their personal service is the best. They are quick and very responsive to your needs. They just renovated and the front looks amazing. Everything you need is in reach, and if they don't have it they can get it in quick. The reception is friendly, as soon as you walk in the door you get a good day smile. It's kind of like a family there. Very professional, but they make you feel at home. When you call you get the same people all the time so you know who you are talking to just by the voice and they do remember you. Pros: call a person not a machine, personal service Cons: I don't have more computers more

Best service! 5/13/2010

I have gone to both locations and I must say that I wouldnt choose anyone over BJ Associates. Pros: Quick service, reliable, friendly employees Cons: None more

THESE GUYS ARE AMAZING!!!! 10/2/2008

I have been using these guys for the last ten years and they have been just great! If something is not worth repairing, they will tell me not to do it. For a small diagnosis fee I know if I have a boat anchor or not. I use them for all of my clinics and they have always been straight. They backed up and saved all my data for 15% of what another company quoted me. I recommend them to all of my medical friends, who are usually computer handicapped. Pros: HONEST, STRAIGHT SHOOTERS!!! more

THESE GUYS ARE AMAZING!!!! 10/2/2008

Don't know who that crazy person is, but I have been using these guys for the last ten years and they have been just great! If something is not worth repairing, they will tell me not to do it. For a small diagnosis fee I know if I have a boat anchor or not. I use them for all of my clinics and they have always been straight. They backed up and saved all my data for 15% of what another company quoted me. I recommend them to all of my medical friends, who are usually computer handicapped. Pros: HONEST, STRAIGHT SHOOTERS!!! Cons: NONE more

Unprofessional and unwilling to resolve complaints. 9/4/2008

This company is very expensive. They lost a part to my computer while there for repair. Unprofessional. Unwilling to resolve complaints. When reported to a company that handles business complaints, they stated my complaint was to "punish" them...childish. Would NEVER return there or recommend. more
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  • *The Laptop Specialist - If We Can't Fix It - No One Can<br>*Toshiba Sony Authorized Warranty Service. *We Service All Brands <br>*New - Refurnished Notebooks <br>*Accessories AC/Adapters<br>*Batteries<br>*Parts -Memory<br>*Notebooks Drives<br>*Wireless...

Additional information

  • Hours:

    Monday -Friday 8 am to 6 pm
  • Neighborhoods:

    Northeast San Antonio

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