The Grout Expert, Inc.

They are dependable, efficient, and courteous. They have done moving jobs for our family at least four times and twice in my office at Stanford. I would never use any other company for a local move. more

THE GOOD: Gary Hess was recommended to me and I felt very comfortable having him handle my move after the conversations I had with him. The day before the move he was called out of town on a family emergency and immediately scheduled my move to be handled by his business partner. The move itself went smoothly. It was an easy move... I didn't have a lot of stuff and nothing was particularly delicate so I can't speak to how they would handle delicate items. THE BAD: I believe the business partner charged me incorrectly and I contacted Gary about this afterwards and he has not gotten back to me. It's now been 2 months. When I contacted him I asked if I was charged incorrectly and stated what I thought I should have been charged (ie, I was nice about it.) My email was not acknowledged at all! An explanation, acknowledgment and an apology would have sufficed but I got nothing. Customer service is very important to me; more important than my potential savings. I won't use him again nor recommend him to anyone. more

They had 3 guys, but only 2 were working and the 3rd was telling them what to do. They had a lot of trial and error. Experienced movers don't need someone telling them how to do their job. They also knocked walls and rails, and got upset and denied it when I pointed it out. They also forgot some of my stuff on the sidewalk next to my previous home. At the end of the move, I noticed one of the items missing, and the movers said they didn't remember seeing it! Luckily, the neighbors picked it up for me. more

I've used Gary Hess and recommended him to many people - we were ALL pleased! Professional, careful, courteous and reasonable! more

Careful, courteous, reasonable rates more