I have been going to this place for a few years now, and the review below is RIDICULOUS. All the ladys there are awesome, fun and out going. I will continue to take my pets there. Not only did there price go up, but so did everything else. If that lady wanted to save a buck, she should start doing it herself, if your dog wasnt so much as a SH!T TZU they wouldnt have to ask for more money cause it does take more time. I dont know if she knows about a handling fee, seems like to me she is a NEWBIE when it comes to taking care of her dog. Like I said before, this place is a great place to take your pet, I wouldnt take my animals anywhere else.