The Grand American Hotel is located in the downtown center, next to the TRAX light rail system. Their beautifully decorated facility is matched by fantastic customer service. The Hotel definitely earns it's 5 diamond rating. You will truly enjoy the lush carpets, gorgeous floral arrangements, a lovely pool and peaceful courtyard with fountains and hedges.
Rooms are huge -- with luxury linens, marble bathtubs and spacious glass-walled showers. Turndown service includes a comfy bathrobe and chocolates.
The Garden Cafe breakfast buffet is pricey but worth it! The week I visited fresh raspberries, blackberries, blueberries and strawberries were such a nice addition to my creamy cooked oatmeal. Very good coffee, too. Dinners at the Garden Cafe were excellent, especially the tomato bisque soup and grilled tuna. Restaurant service was superb in the Cafe.
Alcoholic drinks from the bar are pricey and probably the most disappointing part of the meal. Service in the bar was slow -- and the service staff underinformed. If you use the poolside bar service, be aware there is a hefty delivery fee and added gratuity.
Conference facilities are excellent, if highly priced. The $250 AV fee for a high-speed internet connection into a conference room seemed unreasonable. Lunch and food break service into our conferences was subtle and thorough. The meeting rooms were clean & comfortable.
I did not have the spa treatment, but co-workers said the deep tissue massage was excellent.