We moved from out of state, and wanted to be located between Raleigh and Durham, this location is near Briar Creek, and very convenient. When we moved in, we liked the architecture and landscaping. The small off leash dog park was a deciding factor. The problems started during our second year...with the temperatures soaring this summer, our air conditioner did not cool below 90 degrees, they attempted to fix it several times and ended up providing a portable unit, which was cumbersome and expensive to run.
The landscaping was not maintained, many of the trees and shrubs died and the grass had lots of ""bald"" areas. The dog park was a nice feature for our Cavalier King Charles and our Chinese Crested. It was one of the major selling points for us, as our dogs were used to having their own yard and being able to run and play. It was great to socialize with the other pet parents, but as time went on, the park was not maintained, The grass was not watered and the park became a dirt lot, Our dogs got so dirty that we no longer used the park, instead, we had to walk them off property or haul them to one of the city dog parks.
We paid a non refundable ""pet fee"" of $800 dollars for our animals. When we moved out, we were sent a bill for just under $600 dollars for carpet replacement, they stated there were ""pet stains through out"". Our pets are 7 and 8 years old, never had an ""accident"" inside, were not allowed in either of the bedrooms, so there could not have been ""stains through out"". They stated they pulled back the carpets and took pictures of the damage. I have requested to see these pictures, so far no response. . .
Included was a ""final statement"" bill for $68 dollars for water and trash. We received a bill from Oates, the company we had been paying for these services, and question why the complex is billing us .