I didn't complain while I was there at the promise it'd even out (no, it did not), but it's too far to drive to complain when I'm just going to end up dying over it.
I also find it really hard to believe these reviews are real...just because there are always some unhappy people. But moving on to my NOT perfect expierence. A lot of people complained about the environment, but I didn't mind it. It is busy and lively, there was a wait for getting your hair rinsed, but everyone was friendly and tried to make sure you were comfortable and happy.
Nih, who cut my hair, was very friendly. The cut itself isn't bad. But my hair is SO long, I think it'd be impossible to mess it up, so take my saying that worth a grain of salt.
Now my highlights are EHH. I knew exactly what I wanted and had a picture. She attempted to duplicate it, but I think just couldn't do it. My hair is dark and I've never had anyone not bleach and then tone it, but she did it all in one process. This just didn't work. Some spots in the back of my hair are verging on blonde and others are just brassy colored. I've had pretty caramel before, so I know it is possible to get. She also started the highlights so low on the undersides of my hair that you can see a line of highlights about 3 inches down my hair when i tuck it behind my ears. On top of it, I just got back from look at it in my work lighting and it is STRIPED and totally uneven in some spots.
I bought a groupon, so for what I paid ($70 plus an additional $20 charge because of the length of my hair), it's fine....but I'm still on a hunt for a salon in DFW to deal with my hair. It honestly looks like I got my hair done 3 months ago thanks to the roots and brassiness of the color. I don't think you will come out looking terrible or anything, but these are probably the worst highlights I've ever had.