On March 3, 2011 I purchased a deal for a 75 minute facial from The Chair in Minneapolis, MN. I made an appointment a few days after purchasing and was told that because of the popularity of the deal, there were no available times until August. I said I would take the first available appointment and wrote down that my appointment was on August 11 at 11:00am. Through some miscommunication The Chair had my appointment booked for August 10.
I signed in today, the 11th, to print my voucher and it said the vendor had marked it used on the 10th. I realized somehow the dates had gotten mixed up either on my end, or on their end and I had missed my appointment. I called The Chair and explained what happened to the receptionist, she said the owner, Tim, liked to handle the LivingSocial deals and would call me back later that day.
Tim called me back and I explained to him what happened and asked to reschedule. He said he would not reschedule my appointment because they have a 48 hour cancellation policy on the vouchers and he had to stick to it. I told him it was an honest mistake and had somehow gotten the dates wrong. He told me he had paid an aesthetician to be there for 8 hours that day, that 4 people hadn't shown up to their appointments, he was already losing money on the deals even on the people who actually came to their appointments. He was very rude to me and I hung up on him. After this conversation with Tim, I do not want to reschedule with The Chair, I will not be going there ever again, and I will be telling my friends about the rudeness of their owner.
I emailed LivingSocial and asked for a full refund. Don't support a jerk like this.