We booked a sitter a week in advance and were all set to go. The sitter showed up at the hotel early, so we asked her to wait in the lobby ten minutes for us to get dressed. Unfortunately, another lady who needed a sitter came to the lobby, grabbed our sitter and left. The sitter had all of our info, yet did not realize that she was with the wrong family. We were out $300 theatre tickets, our anniversary night out, and received no help from the agency, who insisted that it was somehow our own fault! DO NOT USE!!
Cons: No-show, unsympathetic, no reimbursement