I lived at The Abbey for a little over a year. In that time, multiple things in my unit broke (such as the back door, the edges of the tile into the kitchen, and the laundry room door.) All of them were reported to the office. It took them over a month to fix the back door, and they never fixed the tile of laundry room door. When I moved in, the carpet wasn't even stretched all the way to the walls, so I told them about it and they sent out a repair man to fix it. When the repair man left, the carpet looked exactly the same as it did at the start.