I live in Union Square and am used to the many wonderful restaurants in the area, so I was looking forward to a good Italian meal at Borgo Antico. We show up for our 2:30 reservations, for my mother's bday lunch, and find that we are the only people in the restaurant, other than a couple that was just paying their bill. We end up sitting for about 15 minutes before we get any water, utensils or bread plates while our rude waiter talked away with the other couple and despite my efforts to get his attention. We were at the point of almost walking out but decided to give the restaurant another chance. We finally get our menus and find only a brunch menu (it was 2:45). Because I was looking forward to ordering some of the items off of the regular menu, I had asked the waiter if we could order from it and he had said that they do not offer it during that time and we could only eat off of the brunch menu. My parents and I picked whatever we could from the limited options and although the meal was ok, as we are paying our bill, another gentleman walks into the restaurant, is seated and immediately handed the regular menu. I was totally in shock as I heard the waiter reviewing all of the options on the menu! I went over to ask what time the menu changed and he looks at me blankly and said 3. I could not believe that after we were waiting for so long for the menus, asked specifically if we could order from the regular menu, and were the only people in the restaurant at the time, the waiter did not offer it to us as an option. Needless to say, this was a horrible way for my mother to celebrate her birthday and I will most definitely warn all of my friends about the miserable service. To think I gave up the reservations I had at Spice Market for this place! Please take heed and dine at your own risk at Borgo Antico!
Cons: rude, unattentive service, horrible experience!
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