I used this shop twice - once I sold them several loose semi-precious gemstones (at a huge bargain). I have no complaints with that transaction. A few months later, I was in need of a quick loan and brought in two heirloom watches (one was 18K gold and the other was platinum and diamonds -- total value well over $20,000). My loan was only $800, but I had every intention of returning for my watches. On the final day, I was running late getting to the shop so I called to say that I was coming over. In case I was late, I asked if I could come in the morning and was told that I could. When I came in the next day, I was told that the owner had changed his mind and was keeping the watches. I called around and found out that it was standard practice by reputable pawn shops to allow a one month grace period. So I called the agency that issued the store's business license and filed a written complaint. All I had wanted to do was pay my loan and retrieve my watches. The licensing bureau contacted the store and I was advised later that I could go by the store and pick up my watches. So...I did -- and paid off the loan. However, they literally tried to steal my watches and would have gotten away with it had I not taken action. I happened to see the online listing for this store and felt that I had a responsibility to alert others to be careful when dealing with Texas Jewelry & Loan in Plano.
Cons: tacky interior, can't trust owners