It says on there web site that they ""treat you like family"". That's a pretty fair statement. I have been there with both my mother and my daughter. It was a different doctor each time but each doctor was wonderful with my family. The visit with my daughter took about 20 minutes from the time we checked in, but it took longer with my mother because they had to run some test. Everyone seemed very professional and kind. I used their discount program with my daughter and it did save a lot. I was very pleased both times and recommend them highly.