I have been with Terry's Car Care for about five years. I have a number of vehicles of different makes serviced through them. I have also purchased tires for Terry's Car Care.
Here is what I look for in a dealership and have found at Terry's Car Care: first, a meticulous attention to detail. They spend a fair amount of time understanding what the cause of the root problem is and making sure I know what repairs are going to be done, the amount it will cost, and what my options are. They are good about making sure there is an alternative to the most expensive solution. They look for equally effective and cost effective solutions to expensive repairs.
The second is that when there is warranty work and a part fails, they replace it without question and without cost. In other words, they are good at standing behind their work. They make sure that I continue to be satisfied not only immediately after the repair but on an ongoing basis.
Terry's Car Care also makes it convenient for me. With very few exceptions I can drop off the vehicle and pick it up the same day. The only exception to that is when there is a delay from a part that has to come overnight for delivery. They provide options to make sure I have transportation. I have never been left high and dry. If there is a likelihood that the car will have to stay longer, they tell me right off so that it is not inconvenient for me.
They are always good with followup calls. If there are questions that I have they clearly explain the answers in language I can understand.
Terry's Car car will inspect my car, and if a light bulb is out, or there is a problem with the battery, or something small, they will tell me about it and not expect me to have them fix it. They bring it to my attention so that I can do it myself and save money. They want me to have a fully functioning car. I appreciate that they tell me and look out for my interests.