Great variety, great atmosphere (though sometimes hard to get a seat), and great tea. Staff range from amazing to not so great, but typically there's at least one knowledgable person working to help you. Don't bother with the pastries, though. The biscotti and teacakes are pretty good, and I like the savory scones, but everything else is average and stale if you're not there very early. Try the Royal Coconut Pouchong, White Blueberry, or Rote Grutz for something a little different.
Pros: Great Tea at a Great Price