The pet care takers here seem quite young and inexperienced. When you drop off your pet they seem to want to get rid of you as quick as possible. The owner/operator seems knowledagble and experienced but I am not sure he is always present. Maybe I just feel nervous about a 16 year old taking care of a kennel operation. Their hours for drop off and pick up seem to revolve around what is best for them not the customer. All that being said, my pet has always seemed to be well care for but I still remain hesitant.