No one gets into a contract thinking they will need to cancel it, so when my husband got orders and I tried to cancel the membership unsuccessfully I was terribly upset. What company can call themselves service oriented when they are willing to charge people for MONTHS AND MONTHS of services the individual will not be able to use. I was told that due to our situation I was not even allowed the $50 cancellation option offered to military. I think this is a poor way to treat people who protect and serve. Secondly, after tanning in 4 different states, cities of varying size, I can say that this place is at least $10/mo overpriced..... Even after the military discount! (have never been to a place that didn't allow cancellations, either!). On a side note, when communicating with the management, the only option was through email- not phone or in person. This is unusual and very frustrating when the correspondence is full of grammar, punctuation, and general tone errors. Learn to communicate!
Overall, such a poor experience.