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T-Mobile - Bellevue, WA - Reviews page 1 - Judysbook

T-Mobile

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Bellevue, WA 98006
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(425) 378-4000
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Reviews

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Best

Isn't it creepy when you feel like you have friends at a big old corporation? I recently switched from Cingular to TMobile, and I am so, so glad I did. On Cingular I had an unbeli...

Worst

I've been with T-Mobile for the past year and I really don't like their services. Their customer service is never pleasant to talk to and I always get dropped calls around Beacon...

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New Friends at TMobile 11/18/2006

Isn't it creepy when you feel like you have friends at a big old corporation? I recently switched from Cingular to TMobile, and I am so, so glad I did. On Cingular I had an unbelievable number of dropped calls (ironic, I know), and TMobile has never given me a problem with their service. I got a great new phone, an easy-to-read bill, and such friendly service. Just the other day I went over my minutes unexpectedly, and the customer service rep not only helped me find the lowest-cost option to remedy the situation, she gave me 200 extra minutes just to "tide me over." Who are these people? more

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Does T-mobile work at your area 4/20/2006

I've been with T-Mobile for the past year and I really don't like their services. Their customer service is never pleasant to talk to and I always get dropped calls around Beacon Hill, Renton, West Seattle and part of the 520-bridge! Is it just my phone? I'm beginning to think their service really sucks. Recently I went in to get an upgrade and see if I qualify for any discounts, but every phone I looked at requires a 2 year contract just so I can get the discount! That's a long commitment. I must admit though, T-Mobile is somewhat better then Sprint. I was with them for 5 years and they didn't even try hard to keep me! Their last word to me was, "I hope you will be satisfied with your new carrier!" Can you believe that!? Does anybody know what other cell phone providers out there works in the above areas I frequent? more

Coverage declining, service suffering 8/18/2005

I switched to T-mobile a couple years ago after doing a survey with friends who used their service. It all looked good, so I made the switch from Verizon to save a lot of money (Verizon was fine but was just very expensive). I was very happy with how the switch went and everyone I delt with was very friendly. I was a satisfied customer for well over 18 months. But as things have changed, I am now paying too much compared to other providers. But as a loyal customer, I stayed with Tmobile because I was happy with the service. But that began to change when I accidentally went over my package minutes. My usual $110 bill was $390 - the typical high .35 a minute penalty for overages. I was shocked but called Tmobile to see what they could do. I was willing to commit another year of service and upgrade my plan to something that would have accomodated my overrage, but NO WAY. They gave me a provisionary credit of $40. I was really disappointed. With Verizon, they would offer you an opportunity to retroactively change your plan if you were willing to extend your contract length another year. This was fine, but Tmobile really stuck it to me. So if that wasn't enough, I made a recent call to 411. I knew the address of the place I wanted to reach as I had called them many times, but they didn't have it in their file. I mentioned that it must be missing from their database and they guy said "It doesnt exist, it's not in our business file". I said "IT does exist, I talk to them often and I'm heading there now". This joker was arguing with me of whether or not it exists. I asked for a credit and he declined because "I already provided you a search". I was getting frustrated because the company DID exists and the number was missing from T-mobiles db and this joker wasn't going to give me a credit. I hung the phone, called a friend to look it up on qwestdex.com, then called Tmobile back and asked for a supervisor. They did credit the $1.25 call but why should I have to go though this? Tmobile's coverage is also getting maxed out-- calls get dropped more and more even though signal is decent. This means they're not expanding their existing coverage zones with more channels. I've reach the point where it's time to move on as Tmobile service is on the lame side and their coverage isn't keeping up with demand. more
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