its unfortunate the previous reviewer failed to read the print that clearly states that the coupon must be presented at the time of drop off. I get these coupons occassionally and use them every chance i get. I've been a loyal customer for the past 5 years and I absolutely love the owners! They are so friendly and they always help out with huge umbrella in hand for those typical oregon rainy days to make sure my fresh laundry and I stay dry. I've had everything from stains on my clothes, soiled rugs (thanks to my new puppy), to alterations on my dresses and blazers and am extremely satisfied! Granted for some items it may be pricey, but it's well worth the quality of service I get.